Why Thriva left their previous benefits platform for Happl

About Thriva

Thriva is a UK-based health tech business founded in 2015 with a simple mission: Living Better, For Longer. They provide health kits that give individuals actionable insights into their wellbeing, empowering them to take control of their health and improve their quality of life.

‍

The problem

Initially, Thriva went with a well-known benefits provider based on the size and visibility of the brand. But it quickly became clear that name recognition didn’t translate into platform performance. Reporting inaccuracies and unreliable data led to more admin work and confusion for employees.

To fix this, Thriva made the switch to Happl — and things have been smooth ever since.

‍

The mission

In 2023, Thriva partnered with Happl to build a more competitive and effective benefits offering for their employees. From the outset, they knew that managing multiple benefits efficiently would require a dedicated platform — one that could grow with them. They'd also learnt that their platform of choice would have to serve both their employees and people & finance teams.

‍

We caught up with James Aubery, Thriva’s Finance Director, in 2025 to learn more about their journey and why they chose Happl.

‍

The Happl solution

‍

“The key feature of Happl that we noticed pretty early on… was the reliability of the reporting and the exports.”

‍

For the finance and admin team, accurate reporting isn’t just a bonus. It’s essential for reducing errors, saving time, and staying compliant.

‍

On the employee side, the feedback was just as positive. James described the platform as “intuitive” and “transparent,” especially when it came to understanding insurance benefits:

‍

“It’s very easy for anyone to understand… their insurance policy.”

‍

This matters more than ever. 45% of employees say they don’t fully understand their benefits, yet those who do are 16% more likely to be engaged and more loyal to their employer. That engagement translates into better retention and fewer hiring and training costs. With features like year-round open enrollment listed as important by 65% of employees, Happl’s modern benefits approach is more relevant than ever.

_{Source: MetLife, 2023 Employee Benefit Trends Study}

‍

Thriva’s story is a great example of how the right platform can make a meaningful difference. Watch the full video above to hear more from James about their experience with Happl.

‍