Happl Gifting Services, Terms And Conditions

These terms and conditions apply to the purchase of goods or services directly from Happl. You may use this gifting platform to send gifts to employees, colleagues or other third parties. If you do so, the contract remains between the person, or company, placing the order (referred to as "you" in these terms and conditions) and Happl. By placing an order or accessing Happl Products or services, you agree to these terms.

Where to find information about us and our products and services

You can find everything you need to know about us, Happl, and the products and services that we offer (the “Happl Products”) on our website before you place an order.

We only accept orders when we've checked them

Placing an order does not guarantee that we will accept the order. We will contact you to confirm we've received your order and then we will contact you again to confirm we've accepted it.

Sometimes we reject orders

Sometimes we reject orders, for example, because a Happl Product is unexpectedly out of stock, because we can't verify your age (where the Happl Product is age-restricted), because you are located outside the UK or because the Happl Product was mispriced or misadvertised by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

We pass on some increases in VAT

If the rate of VAT changes between your order date and the date you receive your order, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

We're not responsible for delays outside our control

If the supply of your Happl Product is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team via email at support@happl.com to end the contract and receive a refund for any Happl Products you have paid for, but not received, less reasonable costs we have already incurred.

Happl Products can vary slightly from their pictures

A Happl Product's true colour may not exactly match that shown on your device or in our marketing or its packaging may be slightly different. We rely on pictures of the Happl Products shared with us by our third-party suppliers.

You're responsible for making sure your customisations are accurate

If you place an order for personalised or bespoke goods, you're responsible for making sure any customisations are correct. 

We charge you if you don't give us information we need 

We charge you additional sums if you don't give us information we've asked for about how our delivery partners can access your property for delivery. For example, we might need to arrange re-delivery of the Happl Products, and this will incur additional costs.  

For Happl Products bought online, you may have a legal right to change your mind 

1.1 Your legal right to change your mind. For most of the Happl Products bought via our website, you have a legal right to change your mind about your purchase and receive a refund of the price you paid for it, including the delivery costs. This is subject to some conditions, as set out below.

1.2 When you can't change your mind. You can't change your mind about an order for:

  • digital Happl Products, such as electronic gift cards, after you have accessed these Happl Products;
  • services, once these have been completed;
  • Happl Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
  • Happl Products that are perishable (e.g. foodstuffs and flowers);
  • goods that are made to your specifications or are clearly personalised; and
  • goods which become mixed inseparably with other items after their delivery.

1.3 The deadline for changing your mind. If you change your mind about a Happl Product you must let us know no later than 14 days after it is delivered. If your purchase is split into several deliveries over different days, the 14-day period runs from the day after the last delivery.

1.4 How to let us know. To let us know you want to change your mind, contact our Customer Service Team via email at support@happl.com.

1.5 You have to return the Happl Product at your own cost. You have to return your Happl Product to us within 14 days of your telling us you have changed your mind. You can do this by:

  • by contacting our Customer Service Team via email at support@happl.com. You will need your email receipt and the card you paid with; and
  • sending the Happl Product back to us. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund you the price. For help with returns, including our collection arrangements for Happl Products which can't be posted, please contact our Customer Service Team via email at support@happl.com.

1.6 We only refund standard delivery costs. We don't refund any extra you have paid for (for example, express delivery or delivery at a particular time).

1.7 We reduce your refund if you have used or damaged a Happl Product. If you handle the Happl Product in a way which would not be acceptable in a store setting, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the Happl Product's condition is not "as new", price tags have been removed, the Happl Product-branded packaging is damaged or accessories are missing. In some cases, because of the way you have treated the Happl Product, no refund may be due.

1.8 When and how we refund you. If you tell us you've changed your mind about a Happl Product that hasn't been delivered, we refund you as soon as possible and within 14 days. If you're sending your Happl Product back to us, we refund you within 14 days of receiving it. We refund you by the method you used for payment, which might be processing the refund to the corporate card you used to make the purchase. We don't charge a fee for the refund.

You can end an on-going contract (find out how)

We tell you when and how you can end an on-going contract with us (for example, for a subscription to goods) during the order process and we confirm this information to you in writing after we've accepted your order. If you have any questions, please contact our Customer Service Team via email at support@happl.com.

You have rights if there is something wrong with your Happl Product

If you think there is something wrong with your Happl Product, you must contact our Customer Service Team via email at support@happl.com. We honour our legal duty to provide you with Happl Products that are as described to you on our website and that meet all the requirements imposed by law.

We can suspend supply (and you have rights if we do)

1.9 We can suspend the supply of a Happl Product. We do this:

  • to update the Happl Products we offer to reflect changes in relevant laws and regulatory requirements; or
  • if the Happl Product is no longer in stock.

1.10 We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we're suspending supply unless the problem is urgent or an emergency. If we suspend the Happl Product for seven days in any 14-day period we adjust the price so you don't pay for it while its suspended. If we suspend supply, or tell you we're going to suspend supply, for more than 14 days you can contact our Customer Service Team via email at support@happl.com to end the contract and we'll refund any sums you've paid in advance for Happl Products you won't receive.

We can withdraw Happl Products

We can stop providing a Happl Product, such as a subscription for goods. We let you know at least seven in advance if we are going to withdraw a Happl Product and we refund any sums you've paid in advance for Happl Products which won't be provided.

We can end our contract with you

We can end our contract with you for a Happl Product and claim any compensation due to us if:

  • you don't make any payment to us when it's due and you still don't make payment within seven days of our reminding you that payment is due;
  • you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the Happl Product, for example, your delivery address; or
  • you don't, within a reasonable time, allow the Happl Product to be delivered to you.

We don't compensate you for all losses caused by us or our Happl Products

We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

  • Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
  • Caused by a delaying event outside our control. For more information, click here.
  • Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
  • A business loss. It relates to your use of a Happl Product for the purposes of your trade, business, craft or profession.

We use your personal data as set out in our Privacy Notice

How we use any personal data you give us is set out in our Privacy Notice.

You have several options for resolving disputes with us

1.11 Our Customer Service Team, contactable via email at support@happl.com will do their best to resolve any problems you have with us or our Happl Products.

1.12 These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Other important terms apply to our contract

1.13 We can transfer our contract with you, so that a different organisation is responsible for supplying your Happl Product. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract. If you're unhappy with the transfer you can contact our Customer Service Team via email at support@happl.com to end the contract within seven days of us telling you about it and we will refund you any payments you've made in advance for Happl Products not provided.

1.14 Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

1.15 If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

1.16 Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.

Last Edited:

December 15, 2022

For more information or if you have any questions please email support@happl.com