How flexibility and global coverage boosted Pulse survey scores at Bumper

About Bumper

Bumper is a fintech company helping motorists split the cost of car repairs and maintenance. Their mission is simple: put the power back in the driver’s hands. By partnering with top repair facilities, Bumper makes it easier for people to manage vehicle expenses on their own terms.

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The problem

The business has grown rapidly, with teams now based across the UK, Germany, Spain, Ireland, the Netherlands and Turkey. With that international growth came the need for a benefits platform that could scale across multiple countries and still feel personal to every employee.

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In early 2025, Bumper switched to Happl after their previous provider lacked the “flexibility” they needed to achieve their reward strategy. We sat down with Laura Chapman, Bumper’s Chief People Officer, to hear more about their decision to join Happl and how things have gone in the first six months.

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The mission

When Laura joined Bumper over three years ago, she set out to build a better benefits strategy. Her focus was on “visibility [and] wellbeing” for employees. To do that, she needed a platform that acted as a “one-stop shop”, something she admits is “few and far between.” Luckily, Happl delivered.

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The Happl solution

Laura was especially drawn to Happl’s tech-first approach, which aligned closely with Bumper’s own business model. That approach ensures the platform is “intuitive, has a great UX and [has] a modern feel to it”

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“[Happl is] the most intuitive platform I’ve come across in the benefits space. Definitely.”

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While employee experience was her top priority, Happl also brought huge time savings for the People and Finance teams.

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“We have an integration with HiBob… on day one colleagues get access to their benefits [and] sent their logins… it’s one less thing we have to think about”

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With over 100 integrations available, Happl plugs into existing workflows and helps remove repetitive admin tasks, freeing teams up to focus on what really matters.

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Even the onboarding process was simple. Despite the potential challenge of switching platforms, Laura described the transition as “easy,” made smoother by the support from Happl’s customer success team.

Happl is already paying off for Bumper. Pulse surveys show a 10% increase in benefit-related engagement, with employees labelling Happl a “breath of fresh air.”

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Bumper’s story shows how the right platform can support global growth while keeping employee experience at the centre. Watch the full video above to hear more from Laura about their experience with Happl.

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